Points, Policies & Certificates

[Ebfonehome]

Please help account wont let me issue my certificate. It may have gotten locked. Member id is {removed per forum guidelines}

[AndrewB-BBY Social Media Specialist]

Good morning, Ebfonehome,

Welcome to our community forums. I appreciate you taking the time to write to us about your My Best Buy account. I know whenever I see some points start to gather, I usually start itching to issue a certificate and buy something. I'd be glad to see how I may be able to help.

Generally, creating a My Best Buy reward certificate is quick and easy process. Are you receiving any errors when trying to issue this certificate? You also mentioned that your account may have been locked, can you please provide some more details about this?

I'd like to take a closer look at your account and will need a bit more information to do so. I'll be sending you a private message shortly to gather this. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account. I look forward to hearing back from you.

[Ebfonehome]

Its not working when i try to issue it. Says try again

[AndrewB-BBY Social Media Specialist]

Hi there, Ebfonehome,

Thank you for following up with me. I've been able to review the latest private message and sent a message in return.

For any further questions I would recommend following up with me via private message so I can disclose additional details about your account in a secure manor.

Regards,

[Ebfonehome · Accepted solution]

I did and you refused to give me my points or issue my certificate for me

[AndrewB-BBY Social Media Specialist]

Hello, Ebfonehome,

I have provided Best Buy's official response via private message. If you have any more questions related to your account I would recommend following up with me there. At this time, I am blocking any new replies to this thread.

Please let us know if we can assist you with any unrelated matters.

Regards,