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Posts: 1
Registered: ‎08-13-2020

Having trouble creating account

When trying to create a BestBuy account, I keep getting the following error message:


"Sorry, there was a problem creating your account.
Please review your info and try again.


I have tried using a different browser, using incognito mode, and clearing cache.

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Having trouble creating account

Hi there, matthe5w,


Welcome to our community forums. I would be more than happy to help you take a closer look into this to see how I may be able to help.


Since you've tried these troubleshooting steps I'd like to make sure you don't already have a My Best Buy account. I will need a bit more information so I can begin searching for this. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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