Points, Policies & Certificates

[matthe5w]

When trying to create a BestBuy account, I keep getting the following error message:

"Sorry, there was a problem creating your account.
Please review your info and try again."

I have tried using a different browser, using incognito mode, and clearing cache.

[AndrewB-BBY Social Media Specialist]

Hi there, matthe5w,

Welcome to our community forums. I would be more than happy to help you take a closer look into this to see how I may be able to help.

Since you've tried these troubleshooting steps I'd like to make sure you don't already have a My Best Buy account. I will need a bit more information so I can begin searching for this. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.