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New Member
Posts: 1
Registered: ‎12-31-2018

Haven't received refund of rewards, more than 1 month after return

I returned my order in Nov, but since then I haven't received my $20 reward used in that order. Can someone help? Thanks!

 

BTW, the BB customer service is really frustraing, they now only leave a phone number on the website for us to call in? No email, no online chat? 

Posts: 11,055
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Registered: ‎01-03-2013

Re: Haven't received refund of rewards, more than 1 month after return

Hi there hzbbspt, 

Welcome and thank you for reaching out to us regarding your certificate return! After returning your purchase more than a month ago, it seems you've been very patient in awaiting your certificate credit. As mentioned in the post below, certificates are credited in just a few days in most cases. 

 

Return or Cancellation - Where is my reward certificate?

I would be happy to look into this with you, so I am sending you a private message. You may check your messages by clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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