Points, Policies & Certificates

[JadedDark]

For the last several orders and reviews I've done, none of the points I've earned have actually been added to my account. They show up in my reward history, but not in my actual points total on my account. When I try to report the missing points, I just get an error message "An unexpected error occurred." It has been like this for almost a year now and it still isn't working.

[AllisonS-BBY Social Media Specialist]

Welcome to our forums!

 I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,