05-24-2020 11:36 AM
05-24-2020 12:05 PM
I didn't even realize they sent expiration reminders, the certificate issuance email has the expiration listed on it. The expiration date, unless otherwise marked on the certificate, is always 60 days from the date of issuance. That detail can be found in the My Best Buy Program Rules at the link below.
05-28-2020 06:06 PM
Hi there, brandonsimoncin,
Thank you for registering with the forum, and for being a My Best Buy member! I know I always try to keep track of expiration dates, whether it's coupons, offers, or reward certificates, but sometimes things just slip my mind. It sounds like you were pretty diligent in keeping an eye on this, but the lack of reminder email threw your plans off a bit.
Our My Best Buy Terms advise that certificates usually have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. While you may receive a reminder email, these are not guaranteed. For more details, you may view the article below.
I would be delighted to take a closer look at your membership to ensure you are set up for success. Please keep an eye on your inbox in the top right corner of the page for my private message.