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New Member
Posts: 5
Registered: ‎10-25-2019

Got a reminder that one of my rewards expires next week, but never got one that expired yesterday?

I’ve had my eye on my reward certificates last month to make sure to use them before they expire until I got an email that reminded me; so I used the email as a reminder.

Little did I know, the email I received on the 20th was reminding me on my second certificate closest to expiring (which is less than the first one expiring!)

I didn’t find out until today that my reward expired *yesterday* until I reopened my personal reminder note that listed the expiration date.

Was I supposed to get an email reminding me on the first reward certificate? I only got one that has the lesser value and expiring later which is a little suspicious.
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Best Buy Employee
Posts: 2,049
Registered: ‎01-09-2015

Re: Got a reminder that one of my rewards expires next week, but never got one that expired yesterda

I didn't even realize they sent expiration reminders, the certificate issuance email has the expiration listed on it.  The expiration date, unless otherwise marked on the certificate, is always 60 days from the date of issuance.  That detail can be found in the My Best Buy Program Rules at the link below. 

 

https://www.bestbuy.com/site/my-best-buy/my-best-buy-program-rules/pcmcat311100050001.c?id=pcmcat311...

 

 

 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 12,468
Topics: 201
Kudos: 401
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Got a reminder that one of my rewards expires next week, but never got one that expired yeste...

Hi there, brandonsimoncin, 

 

Thank you for registering with the forum, and for being a My Best Buy member! I know I always try to keep track of expiration dates, whether it's coupons, offers, or reward certificates, but sometimes things just slip my mind. It sounds like you were pretty diligent in keeping an eye on this, but the lack of reminder email threw your plans off a bit. 

 

Our My Best Buy Terms advise that certificates usually have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. While you may receive a reminder email, these are not guaranteed. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

 

I would be delighted to take a closer look at your membership to ensure you are set up for success. Please keep an eye on your inbox in the top right corner of the page for my private message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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