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New Member
Posts: 4
Registered: ‎11-23-2019

Got 1/10 of reward points for game purchase

Hello,

 

I picked up a game a few days ago and the rewards posted to my account but it gave just 2 points instead of the expected amount. It's half the dollar value right? So probably 23 for a $47.99 game.

 

Thanks!

Posts: 6,656
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: Got 1/10 of reward points for game purchase

Welcome back, phioschaos,

 

Thank you for stopping by our community forums again and writing to us regarding your My Best Buy account. As a member myself, I know that I want to make sure I receive every point for my purchases. I know if I were in your shoes I would want to figure out exactly how many points you should receive and I'd be glad to give you some more information.

 

You membership level will determine how many points you receive for a purchase. My Best Buy members do receive .5 points for every one dollar spent. Points will typically post 15-20 days from your purchase, delivery or shipping date so it's likely that these points are still being processed in our system.

 

If you don't see these points after 20 days have passed, please feel fee to reach out. We'll be more than happy to review your My Best Buy account. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-23-2019

Re: Got 1/10 of reward points for game purchase

To clarify, the points already posted but only 2 points were given.

Posts: 6,656
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: Got 1/10 of reward points for game purchase

Hi there, phioschaos,

 

I understand a portion of these points have posted. It can take up to 20 days for all the points related to your purchase to be come available in your account.

 

Please don't hesitate to follow up with us after that time frame so we can take a closer look at your purchase history.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-23-2019

Re: Got 1/10 of reward points for game purchase

Hello. Sorry about the delay in following up. There has been no change since my original post.
Posts: 1,796
Topics: 91
Kudos: 283
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Registered: ‎11-23-2018

Re: Got 1/10 of reward points for game purchase

Hello, phioschaos!

 

Thanks for reaching back out on our forum and providing an update to your point status. We're happy to help moving forward, seeing as you still haven't seen your points post.

 

To start, please send either AndrewB or me a private message including your full name, email, and phone number. You can find the blue option to message us to the right of our names in our signatures.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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