Points, Policies & Certificates

[DerekEldridge]

To whom it may concern,

I am trying to buy a gift card with reward certificate that I got online. It is telling me at checkout that you cannot use rewards points for gift cards, but I have purchased gift cards with certificates before..

please advise

i have the order number for the previous gift card purchase.

thanks

derek

[Tasha-BBY Social Media Specialist]

Hello Derek, 

Welcome and thank you for touching base with us regarding your experience! It's always exciting having a My Best Buy reward certificate to redeem, and I'm sure you immediately had some ideas of what to redeem it on. I'm sure if you've purchased gift cards with the reward certificates in the past, you were pretty caught off-guard when you no longer could. 

Per our My Best Buy Terms, updated Feb. 5, 2019, reward certificates may not be redeemed on Best Buy gift cards, or any point of sale activation (POSA) cards. While this has been a limitation on BestBuy.com for some time, but as of late, these limitations will be implemented in store as well. This would explain the change in ability to redeem reward certificates on gift cards you experienced.

I hope this helps clarify your experience! If you should have any other questions, please let me know. 

Sincerely, 

[DerekEldridge]

okay so i cant go and buy an amc gift card anymore, understandable.

But i cant even buy a steam card?! a gaming card? not food, but gaming?

Thats ridiculous. This rule change is ridiculous.

You just lost business from me.

[DerekEldridge]

and it has not been a rule on bestbuy.com for some time as I literally buy these cards with points ONLY online. I rarely go to the store to grab something off the shelf myself.

Ridiculous.

[Tasha-BBY Social Media Specialist]

Hi DerekEldridge, 

While not entirely encompassing, there have been limitations on BestBuy.com. I'm truly sorry to hear this change has caused you frustration. We greatly appreciate your feedback on this, and hope that this does not deter you from continuing to shop with us. 

Thank you, 

[jdgate]

It has deterred me from wanting to shop at your store. I am planning a trip and was going to get some gift cards (not Best Buy) related to the trip. I was unaware of this policy and have made some purchases and planned others (with point banking) to put me closer to that goal. Now, I will probably just buy online for same or cheaper price. Less hassle than with dealing with your store (price match or otherwise) and ever changing policy’s and guidelines.

[Eastanin]

This is such a weird limitation, why limit buying gift cards when the certificates are as good as cash in the store. Definitely not a good decision on Best Buy's part, ill think twice for sure in the future when shopping at best buy.

[Tasha-BBY Social Media Specialist]

Hello everyone, 

Thank you all for your feedback. We are always appreciative of customers reaching out to share their thoughts on existing or new policies or processes. Of course, please also feel welcome to share any ideas you have for changes to our IdeaX page. 

Sincerely, 

[TS17]

This was a great option that the Reward Zone offered.  I was very disappointed about this policy change and hopefully Best Buy will listen to their customers and reverse this decision

[Derek-BBY Senior Social Media Specialist]

Sadly, the actions of few will end up ruining it for everyone.  As Tasha mentioned, please feel free to post any ideas or suggestions you have for the My Best Buy™ program to the IdeaX section of the forum.

Best Wishes,