Points, Policies & Certificates

[nuprotocol]

Purchased a Pixel XL3 through Best Buy Mobile on Nov 22nd 2018. I was supposed to receive an email 6mos later in order to redeem for a free accessory. I never received the email and it's been well over 6mos. Can someone help me resolve this issue?

https://www.bestbuy.com/site/clp/my-best-buy-mobile/pcmcat748300506854.c?id=pcmcat748300506854



*To qualify, you must first purchase and activate a postpaid smartphone and sign up for My Best Buy Mobile. Purchase and activation must take place no earlier than 180 days before signup. Free accessory promo code will be e-mailed to your approximately 6 months after purchase and activation. To receive code, you must be a current member and opted-in to receive marketing e-mails. One code will be awarded per transaction. Code must be redeemed by expiration date. Code must be added to cart during checkout to receive a free accessory. Code valid for one-time use. Available accessories to be determined by Best Buy. Limited product quantities. No substitution or returns. Offer valid on orders place online for shipping or store pickup. Not available on purchases made in store. Excludes open-box items. Valid on in-stock items only, no rainchecks. Non-transferable. No cash value.

[SeanM-BBY Social Media Specialist · Accepted solution]

Welcome back to our forums, nuprotocol,

There are plenty of benefits to the My Best Buy™ Mobile program, and I’m happy to hear you’re a member!  As it sounds like you’re aware, qualifying purchases should expect to receive a free accessory coupon approximately 6 months after purchase and activation, so I’m sorry to hear your coupon didn’t arrive as expected.

Using the information you’ve provided upon joining our Support Forums, I was able to review your contact history with us, and I’m happy to see our phone support teams were able to address your concerns earlier today.  If this isn’t the case, or if you have any other questions, don’t hesitate to visit our Support Forums again.

Regards,