07-16-2021 09:22 PM
Hello, I'm writing because I have an unusual request. My GCU membership expired in late November 2020, and like all other members, I was issued a coupon for 25% off a physical game as a goodbye from the program. I decided to hold onto it since nothing interested me at that moment in time, but unfortunately I allowed it to lapse after becoming preoccupied with a house hunt and my wife becoming pregnant. The baby is here now and we're settled into our new home, and now that Zelda: Skyward Sword HD has released, I decided to write in the hopes that I could possibly be reissued the coupon to use towards the game. I know that this is against policy, but I was hoping that an exception could be made. I was an avid fan of GCU during its existence, and the coupon was a nice way for Best Buy to thank us for our patronage.
Thank you and have a good weekend.
07-17-2021 10:39 AM
Good morning, Conradcervantes,
Welcome back to our community forums. I know this was a great coupon so I can understand wanting to make sure you use it on the perfect game. I appreciate you reaching out and would be glad to provide some more details about this coupon and what options may be available to assist you at this time.
Due to system limitations, we do not have the ability to reissue any coupons after they have expired. With that said, I'd like to look into your My Best Buy account to see if there may be any alternatives. I will need a bit more information in order to do so.
I will be sending you a private message with some more details shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.