12-24-2020 06:02 AM
Recently purchased an item at BB and totally forgot to apply my 10% Birthday coupon, is this something that you folks can apply to the purchase after-the-fact via a credit or do I have to go and have the store process a return and repurchase to apply it? (Would really prefer NOT to have to head into the store if possible).
Thanks in advance for any help you can provide and Merry Christmas!
12-26-2020 10:22 AM
Welcome back, KnightOfTruth,
Thank you for taking the time to visit our community forums again and happy birthday! It's always great to get a surprise like this and I'd be more than happy to provide some details on how this works.
These coupons can be redeemed both online and in our store locations so you shouldn't have to visit your local store to use this. With that said, once a purchase has been made we would be unable to add a coupon or change the form of payment used to make it. If you'd like, I would be glad to take a closer look at this coupon to help clarify when will expire so you can use it on a future purchase.
I'll need to gather a bit more information to do so. I'll be sending you a private shortly. You can check your inbox by clicking the orange envelope in the top right corner of your screen. I'll keep an eye out for your response.