04-06-2021 09:10 AM
I should start this out by noting that I had to make another support account because I get the error "You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue." whenever I try to reset the password for the account that is under the same email address I'm having issues with the main site on. I've tried it on Edge and Chrome on a different PC but I always get this message, so that's a whole different issue but maybe it'll shed some light on something that'll help.
I've been beating my head against a wall trying to figure out a problem that I'm having with a verification/account recovery loop that keeps happening whenever I try to log into my BestBuy account on my main PC. Whenever I try and log into my acccount on this computer through Chome I'm always greeted with the "This email and password don't natch our records. Please try again." even after just going through the verification loops to get in just minutes before. I think I probably reset my password 30 times trying various different combinations of log in attempts from deleting the app and making sure I'm logged out of everything to just having the app logged in, etc etc. I've tried disabling adblockers, other random extensions, clearing all my cookies and history minus my saved passwords, clearing said saved password from Chrome and entering them manually, unlinking and re-linking my google account to try signing in through that and a plethora of other possible fixes.
I am able to log into just fine with my 2FA and everything with Edge on the same computer, Chrome on a different computer and the BestBuy app for my iPhone. But whenever I try to log in via this PC on Chrome it triggers some sort of verification loop to start on any device.I can get everything working and then try Chrome on this PC which will give me the error and then try to log in via Edge and it'll make me recover/verify the account. I've gone through multiple threads with people having the same issue but they always go to private DM's and I can't see if they even got fixed.
I'd love to be able to just log in via Chrome on this PC and not have to take weird alternative routes to do so! Any help would be greatly appreciated!
04-06-2021 11:49 AM
Good morning, wck,
Welcome to our community forums. I appreciate you taking the time to let us know about the issues you have been encountering with accessing your My Best Buy account. As someone who does almost all of my shopping online, I can imagine how frustrating it would be to see errors like this every time you tried to log in. I would be glad to see how I can best assist you in getting this resolved so you can log in normally.
I appreciate you detailing some of the troubleshooting steps you've completed so far. I do have a couple questions so I can best determine what options I have available moving forward. Do you use a VPN when accessing our website? If so, I would recommend disabling this. Is Chrome's default language set to English? If not, I would recommend updating that setting.
Please let me know if you continue to encounter problems so I can continue to work on this for you.
04-07-2021 02:53 AM
Thanks for taking the time to reply. I don't use any sort of VPN and I actually tried setting my Chrome language to other languages and then back to English to see if that would help after reading about that maybe being a fix in other threads.
04-07-2021 08:21 AM - edited 04-07-2021 08:23 AM
Hi there, Scott,
Thank you for following up with me and trying those additional steps. Since that wasn't able to resolve this issue I'd like to take a closer look at your My Best Buy account to make sure there aren't any problems on our end causing this to happen.
I'll need to collect a few more details so I can review this and will be sending you a private message in a few moments. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.
I'll keep an eye out for your message!