Points, Policies & Certificates

[martiansoldier]

Why am I being forced to change my password for each login despit having 2FA enabled? I've tried different browsers, my work network as well as my cell phone data without wifi. None of these make a difference and each timne I've had to change the password. Done it 4 times this morning already.

[Phoenix-BBY Retired: Social Media Specialist]

Hello, martiansoldier, 

Thanks for reaching out to us on Best Buy Forums. I regret to hear that you were having issues when signing into your account. Are you still having these issues, or were you able to resolve the problem?

Regards,

[martiansoldier]

I'm still having issues...I've just given up trying to log in because of how difficult a chore it has become.

[Phoenix-BBY Retired: Social Media Specialist]

I would be happy to try to look into this further for you. In order to begin, please send a private message via the blue button to the right of my name including your full name, phone number, and email address. 

Regards,

[Xplojon]

What's the solution to this issue? I've been experiencing this for months on end at this point.

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out on our Forums, Xplojon!

We understand your frustration with this. We would like to look into this further for you. 

Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

• Full Name
• Phone Number
• Email Address

Kindly,

[ETP]

I had this issue 18 months ago and it was ugly. I used the folks here and had them fix it! Great help! They said I had two accounts and they deleted one and most of my receipts vanished. The purchases all showed but no details. But it did fix the problem! Thanks to the staff as that was something that was lurking in background for years.

[ETP]

Derek was the one who fixed it!