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Posts: 5
Registered: ‎02-10-2020
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First purchase made with BB Citibank CC - price match made - now double points are gone

Hi Best Buy mods - I made a purchase (TV and blu-ray player) in January using the BB citibank credit card.  It was the first purchase made on the card in store.  The next day after the purchase the price went down on the TV so I chatted with bestbuy.com and was able to receive a price adjustment.  A few days after that I saw the points load onto my account.  I could see the double points earned from the promo purchase as well as the base points.  A few days after that I saw that the points were voided and then re-loaded.  However, the double points were taken away and not given back.  

It seems that the "price-match" is really a return and repurchase.  So points are taken away and re-issued.  That really stinks and isn't specified anywhere on any policy that I could find.  

 

Can you help?

 

Thanks,

 

Nate

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Posts: 5
Registered: ‎02-10-2020

Re: First purchase made with BB Citibank CC - price match made - now double points are gone

I should clarify one thing - I said 'double points'... it was the "New Cardmember Bonus" which worked out to be double points.  

 

Thanks,

Nate

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Posts: 4,258
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Registered: ‎11-29-2016

Re: First purchase made with BB Citibank CC - price match made - now double points are gone

Good afternoon, Nate,

 

Welcome to our forums, and congrats on your new TV and Blu-ray player!  The first thing I bought when I became a My Best Buy™ Visa cardholder was a new TV as well, so I hope you’re enjoying yours as much as I’ve enjoyed mine.

 

10% back in points for your first purchases is a great reward for opening a My Best Buy™ credit card, so I completely understand why you’d want to make sure you’re not leaving any points on the table after your price match.  Our system may not recognize your first purchase accordingly if there’s any sort of modification, (a price match in this instance) after the fact, which may explain the changes in your point totals you’ve been describing.

 

I’d like to look into these purchases further to make sure you’re not missing out on any bonus points, but for me to do so, I’ll ask you to send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to utilize that blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Points issue corrected and issued - and now taken away... What gives?!?

Hi Forum admins - 

 

Hoping you can help me...  again.  Just last week I had posted about my points not being correctly issued after two price corrections (basically return and re-purchase).  The issue was resolved with the help of two admins.  I was happy, all was right, and I was thinking about what purchase I would use my certificates on.  

 

I got an email this morning stating that my $5 certificate was ready for use.  I quickly logged in and found that my points issued to me last week were now gone and...  get this - you'll like this...  I'm back where I started.  [facepalm]

 

what gives?!?

 

Help please!!

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Posts: 4,258
Topics: 40
Kudos: 399
Solutions: 251
Registered: ‎11-29-2016

Re: Points issue corrected and issued - and now taken away... What gives?!?

Good morning, nk81,

 

Welcome back to our forums!  You’re still in the right place for help in getting these issues with your points resolved, and I’ll be happy to continue to work with you until all is right as rain once again. 

 

I’ll be sending you a private message momentarily to discuss our next steps, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen. 

 

Speak to you momentarily,

SeanM|Social Media Specialist | Best Buy® Corporate
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Registered: ‎02-10-2020

Re: First purchase made with BB Citibank CC - price match made - now double points are gone

Well, it happened again... My points were taken away from the last adjustment, which was exactly one month ago.

Can you help again? What in the world is going on?!? I don't understand why this keeps happening.
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Posts: 5
Registered: ‎02-10-2020

Re: First purchase made with BB Citibank CC - price match made - now double points are gone

Well, it appears that someone used my points in another city to make a purchase.
I was not present to make this purchase at a Jersey City, NJ store.
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Registered: ‎12-23-2016

Re: First purchase made with BB Citibank CC - price match made - now double points are gone

Hi, Nate,

 

Welcome back tot he forums. I can understand how frustrating having this happen again must be.

 

Can you please send along another private message, re-verifying your name, email address, phone number, and My Best Buy number?

 

I'll check this out and see if I can determine what's going on with those points being used by someone who isn't you.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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