Points, Policies & Certificates

[vaibhav8921]

I have returned Order Number  {removed per forum guidelines}. I applied 15$ reward coupon for the order because I got 10% additional off next day and representative told me to return the product and order again to get 10% additional off.But during return ,it was communicated to me that I will get 15$ reward back in 2 weeks. But it was denied to me later after 2 weeks. I had discussion with 2 representative but no-one told me . No representative gave me this information.

I was cheated by giving improper/ Incomplete information.
This is not acceptable . I sincerely request you to give back my 15$ reward coupon.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, vaibhav8921,

Welcome to our forums, and thank you for connecting with us for assistance. 

As outlined in our Return or Cancellation—Where is my reward certificate?  floated post, generally speaking, once your order is returned, it can take up to three days before the point value of your certificate used to purchase your order is returned to your account, so I can certainly understand your concerns if you’ve not received these points after two weeks. 

I’d like to take a closer look into your further and see what additional assistance we can offer, however, there are a few pieces of additional information I’ll need from you.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so I’ll be sending you a private message momentarily to gather the information I’ll need from you.  To read my message, you’ll need to be logged into your Support Forums account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Speak to you shortly,