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Posts: 1
Registered: ‎02-08-2018

Failed to Report Missing Points

I was able to add one receipt. Then when I tried to add another receipt, it says "An unexpected error occurred."

Does bestbuy limit how many receipts we can add? Thanks.

Posts: 1,020
Topics: 75
Kudos: 200
Solutions: 50
Registered: ‎10-19-2017

Re: Failed to Report Missing Points

Hey there, nickli,

 

Welcome back out to our best buy forum community! I know what a fan I am of watching my points add up, so I can understand why you'd want to get every purchase attached to your account. That's why it saddens me to learn you ran into an error when trying to add multiple purchases. I'd be happy to take a deeper look into this to see what's going on.

 

For me to check this out and review our options to help, can you use the "Private Message" option in my signature below to send over your full name, phone number, email address, and the customer service PIN or order number of the purchase you're trying to add?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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