01-23-2019 06:06 PM
I had a sizable rewards certificate after a confusing BB account merge that expired over the weekend. I haven't received any notifications about them after the merge, so was not aware of that occurring. Is there any way I could please have them reinstated?
01-23-2019 06:49 PM
Hopefully you're not on fire . If you can please reach to out to My Best Buy rewards team they can review options available in your account. Thanks.
01-24-2019 02:29 PM
Welcome, and much like Andrew_UN's sentiment, I hope you're not truly on fire!
Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if you recently merged memberships to make things easier to manage. I know if I let one slip by me, I feel like it’s quite the missed opportunity.
Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.
I would be delighted to review your merge to see if anything went awry that contributed to this trouble. Please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.