Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎11-18-2018

Expired rewards

Hi,

I had a sizable rewards certificate after a confusing BB account merge that expired over the weekend. I haven't received any notifications about them after the merge, so was not aware of that occurring. Is there any way I could please have them reinstated? 

 

Thanks

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Expired rewards

Hello,

 

Hopefully you're not on fire Smiley Happy. If you can please reach to out to My Best Buy rewards team they can review options available in your account. Thanks.  

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 11,360
Topics: 141
Kudos: 292
Blog Posts: 21
Solutions: 539
Registered: ‎01-03-2013

Re: Expired rewards

Hello imonfiire, 

 

Welcome, and much like Andrew_UN's sentiment, I hope you're not truly on fire! 

Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if you recently merged memberships to make things easier to manage. I know if I let one slip by me, I feel like it’s quite the missed opportunity.

Our
My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ 

 

I would be delighted to review your merge to see if anything went awry that contributed to this trouble. Please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!