05-01-2019 11:06 PM
I just logged into my Best Buy rewards account for the first time in a long time and saw that I had been issued a $20 certificate that had already expired.
I know I used to receive email notifications about my rewards certificates, and I'm upset that I didn't receive an email about this one. I do, however, receive a lot of Best Buy emails about sales and promotions that I can't unsubscribe from!
It feels that the company is hoping that customers are enticed by the rewards program but at the same time hoping that we won't have an opportunity to use them.
I'm upset about this, as I could have used this certificate on a $140 order I just placed today. Is there anything that can be done?
05-02-2019 08:26 AM
Hi there, jazzhands,
Welcome to our community, and thank you for reaching out to us about your My Best Buy™ membership.
I’ve missed out on redeeming coupons and taking advantage of special offers in the past, and I know how disappointing it can feel. Once your points have been converted into a rewards certificate, it should be valid for 60 days unless otherwise noted on the certificate itself. We’d generally be unable to reissue a certificate once it has expired. You should be receiving an automated email any time a certificate is generated, but because our emails can be filtered, overlooked, or blocked altogether, we recommend keeping an eye on your My Best Buy™ membership directly on BestBuy.com.
I'd appreciate the chance to review your account to ensure you can properly redeem your certificates moving forward. If you will please send me a private message that includes the information below, I will see what I can do to help. A private message can be sent by logging into the forum and selecting the blue button in my signature labeled "Private Message".
I look forward to hearing from you.