10-14-2020 09:23 PM
10-17-2020 10:36 AM
Good morning, Kolve1,
Thank you for taking the time to visit our community forums. It's always great to get a My Best Buy certificate, especially for purchases you already planned to make. I would be glad to give you some more details on how this process works.
Generally, My Best Buy certificates are valid for 60 days. Some promotional certificates are valid for 30 days and this will be listed in the terms and conditions for that offer. As you mentioned, once a My Best Buy certificate has expired it can not be reissued.
It's been several years since My Best Buy certificates have been sent via mail and I would be glad to make sure that your My Best Buy account has the correct email address so you receive notifications about these certificates in the future.
I will need some more information to do so and will be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right corner of your screen. I look forward to hearing back from you.