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Posts: 1
Registered: ‎06-11-2018

Expired Rewards

I recently had a $30 Best Buy reward certificate expire.  I went to use it yesterday, the 10th, and realized that it had expired on the 9th.  Is there any way that the certificate can be reissued? 

 

Posts: 737
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Registered: ‎10-03-2017

Re: Expired Rewards

Hello khorstmann,

 

Welcome to the Best Buy forums!

 

Seeing a certificate is expired is definitely not something we want to hear. And it's a double-whammy when it happens literally the day before you intend to use it. It's happened to me before, so I know this kind of stuff can take a back seat in life. 

 

That said, it's good to remember that our My Best Buy certificates are set to expire 60 days from the date of issue, unless otherwise noted. In instances like this, we are also generally unable to reissue or reinstate the original certificate.

 

Nonetheless, I'd like to take a closer look at your account and see if we can help in any way. I'd appreciate if you could shoot me a private message with your member ID, email address, and phone number. We will continue our conversation there. A PM can be sent my way by clicking on the blue banner below.

 

Kindly,

David|Social Media Specialist | Best Buy® Corporate
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