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New Member
Posts: 2
Registered: ‎05-23-2020
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Expired Rewards during state mandated lock-down

Hi There:

 

I live in a state that has a mandated lock-down during the COVID-19 pndemic. With lock-down starting to be relaxed I was hoping to use my $145 reward certificate and pick up a new par of airpods at our local store only to find out that it recently expired.

 

I tried to email support but did not recevie a resonse - is there anything that can be down or consideration being given considering the extraordinary circumstances we are going through?

 

Thanks,

Matt C

 

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New Member
Posts: 2
Registered: ‎12-13-2016

Best Buy should extend status, points and certificates during coved-19

Best Buy should offer extension on status, points and certificates. Many companies like insurance, hotels and airlines are helping by discounts, extending status and points. My 149 points expired due to inactivity on 3/4/2020. I made a purchase on 5/21/2020. I meant to make appliance purchases since February but due to covid-19, they were all out of stocks, unable to be delivered, or at a store 100 miles away. I checked availability almost everyday and finally got a hold of a freezer. I know 149 points might not seem a lot but it could help me reach next certificate.

 

Best Buy is not making Best Buy credit card holders and members feel special. People become members or apply for the credit card because they want to save and be loyal at the same time. There are other credit cards and third party websites giving 2% to 5% cashback by using the cards or shop through their sites. In a way that people still can save without being a Best Buy members or using Best Buy credit card. If Best Buy don't step up and make their members feel special, people might as well shop where else or apply other cards.

 

I see quite many people are upset about this. During time like this, Best Buy should help us keep shopping at Best Buy to help business going.

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New Member
Posts: 2
Registered: ‎05-23-2020

Re: Expired Rewards during state mandated lock-down

Does anyone monitor these forums?

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New Member
Posts: 1
Registered: ‎05-28-2020

Expired Rewards and COVID-19

I had received a rewards certificate ($30) and it expired end of April2020. With everything going on, I was unable to use timely. Is there an opportunity to have it activated?

 

Thank you.

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Posts: 8,508
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Registered: ‎10-10-2012

Re: Expired Rewards during state mandated lock-down

[ Edited ]

Hello, everyone,

 

With the ongoing COVID-19 pandemic, there have been a few questions regarding the expiration of rewards certificates.  Here are a few details that should hopefully help:

 

 

*  An everyday certificate should be valid for at least 60 days, unless noted otherwise on the actual certificate.

 

*  Bonus certificates will almost always be valid for less time and are considered one-time use.

 

*  Expiration dates are not being extended due to COVID-19.

 

*  Certificates can be redeemed in-store and on BestBuy.com, and while some of our stores had been shut down due to the pandemic, BestBuy.com has remained open.  We've also introduced Curbside pickup.

 

*  While certificates are treated as a form of payment, they do not have any actual monetary value.

 

 

If you have any questions about your rewards account, then feel free to send us a private message here. Please make sure to include your name, phone number, and email address.

 

Expired My Best Buy™ Reward Certificates FAQ

Best Buy's COVID-19 Response Information

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-05-2020

Rewards problem

I earned $155 in rewards and never received rewards. Was told I can use them in store and salesperson would verify they weren’t redeemed and I could use them. Covid-19 happened. Now I find out through chat that they expired, and too bad I am out of options. The rewards program stinks! I wouldn’t care if it was $5 reward but it was $155 and I wanted to use it on a larger purchase.
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Posts: 12,425
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Registered: ‎01-03-2013

Re: Rewards problem

Hello, mel063, 

 

Thank you for reaching out regarding your expired My Best Buy certificates. I know having a reward expire is never ideal, and I always feel like I missed out on a great opportunity. Please feel welcome to review Derek's response above, and let us know if you should have any further questions surrounding your membership. 

 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-12-2020

Expired Rewards

I recently discovered that my rewards from a large purchase in January 2020 expired. I contacted Best Buy and was advised thtat there was nothing that could be done. Due to Covid I was not able to access a store for two months. I have purchased thousands of dollars of goods from Best Buyy over the last few years. Six televisions, multiple laptops and two refridgerators. Also a washer and dryer. i think this is a pretty crappy way to treat a regular customer. I told the rep that I will use up my existing rewards and from then on I will shop anywhere but Best Buy.

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Posts: 8,508
Topics: 358
Kudos: 183
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Registered: ‎10-10-2012

Re: Expired Rewards

Greetings, Bondatt, and welcome to the Best Buy forum,

 

Please take a moment to read over my prior response above and send us a private message if you have any questions about your rewards account.

 

Expired My Best Buy™ Reward Certificates FAQ

Best Buy's COVID-19 Response Information

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-17-2020

Re: Expired Rewards and COVID19

Just like so many other people, I was ready to use my rewards now that stores are opening back up and discovered that my rewards certificate expired during the lock down. I thought the rewards would be extended while stores were closed (like every other retail store I have rewards at). Apparently, there is no way for BB to re-issue them once they expire. For loyal customers who have been waiting to return to stores to shop, this is a let down. I just wanted to let you know that this sort of policy was enough for you to lose me as a customer. I will take my business to someone who appreciates my loyalty. I am very disappointed that the only answer I received was basically "you should've shopped online" and "read the fine print."