Points, Policies & Certificates

[DEricks]

Can't express how disappointed I am with the expired points policy! I had multiple reward certificates that expired over the Summer. These added up to a total value of $110.  When I called Customer Service the agent that I spoke to gladly reinstated those points. Said absolutely nothing about this being a one time courtesy deal. When I went to apply the reinstated points significant purchase I saw where they had expired again! I called Customer Service and was told the points would be reinstated within 48 hours. When after 48 hours when they didn't reappear, I was told it would take another 24 hours. Once again no points! During my next call I was informed about the "one time deal" and there were no exceptions to this! As stated by others on similar posts, I don't have any recollection of receiving email notifications of expiring points. When they were previously reinstated I would have made sure to apply them prior to expiring again!! With the upcoming holiday shopping season coming, definitely going to rethink where I purchase my electronics and appliances this year.

[Allison-BBY Social Media Specialist]

Hi, DEricks, and welcome to our online community!

Thank you for posting on our forum. I hate to hear about the misinformation you may have received about your reissued certificates. I know how great it is to receive rewards, and I would be looking for further answers about what happened in this situation as well.

While I understand a one-time exception to reissue your expired certificates was granted, it's odd you weren't able to use them shortly afterwards. I'd like the chance to look into this further.

Please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name below. I also want to share this article that relates to your situation and expired reward certificates:

Expired My Best Buy™ Reward Certificates FAQ

Happy to help,

[DEricks]

Allison,

I responded to you by PM and am anxiously awaiting your response!!

[Derek-BBY Senior Social Media Specialist]

We can see the private message you sent and will be responding shortly.  You can read private messages by clicking on the envelope icon at the top of the page after logging in.

Best Wishes,