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Regular Member
Posts: 29
Registered: ‎04-13-2011
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Expired Reward Certificate

I know this happens all the time. BUT, I did have 2 reward certificates for $100.00 each that I created for my wife last April 2017. Due to personal health issues I wont go into here, she was / we were unable to use them. They expired in April 2018.

 

Is there any way you can help me get that credit back so I can use them?

 

Thanks

james

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Posts: 12,347
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Registered: ‎01-03-2013

Re: Expired Reward Certificate

Hello there James,

Welcome to the forum and thank you and your wife for being such loyal My Best Buy members! I’m sure you were incredibly excited to have a couple $100 certificates issued last April. When health issues arise, of course a reward certificate would not be a priority, even if you had an extended period of a year (in comparison to the usual 60 days) to redeem them.  Once reward certificates expire, we’re generally unable to reissue them. For more information on this, please feel welcome to check out our My Best Buy Program Terms or the post below.

 

Expired My Best Buy™ Reward Certificates FAQ

I would be delighted to review your membership though to see if there are any setting changes we can make managing your rewards any easier. Please see that I am sending you a message which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page.

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 29
Registered: ‎04-13-2011

Re: Expired Reward Certificate

Thank you for clearing this up for me Tasha. You are the best.

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Posts: 12,347
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: Expired Reward Certificate

Hi there mrjames, 

Anytime! We're always happy to help! 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!