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Posts: 1
Registered: ‎05-29-2019
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Expired Certificates

I need some help, I recently purchase an LG OLED tv and was going to us the reward certificate to purchase a new Nikon DSLR lense. Much to my surprise, the certificates are already expired.

 

Can anyone reset these for me to make this purchase? 

 

Years ago with my Best Buy reward zone account, I thought I as a user could go in and print the certificates at my leisure for use....or am I not remembering correctly?

 

Please help...I look forward to any assistance you can offer.

 

Thanks

Joe

Posts: 9,079
Topics: 424
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Registered: ‎09-29-2008

Re: Expired Certificates

Joe,

 

Welcome to our community. I can certainly imagine your surprise at discovering your reward certificates had already experience before you had a change to use them. I'm certain I would have been too given the circumstances.

 

Generally speaking, expired certificates may not be reissued. However, I'd like to ask for the opportunity to look into this for you. If you will please send me a private message that includes the following, I’ll get started:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your My Best Buy membership ID number
  • The value of the expired certificate(s)
  • The date the certificate was issued

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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