03-12-2018 09:06 AM
Hi, my husband and I each have a certificate that expired on 3/10. We had written the date down as 3/13 on our calendar and had planned on going to BB today to purchase a new keyboard. Is their a way that these coupons can be honored? We shop at BB frequently for our electronic and cell phone needs. Please advise. The certificates were $25 and $85. That is alot of $$ to lose.
03-12-2018 02:27 PM
Welcome to the forums!
I appreciate you reaching out to us with your request. Losing a certificate due to it expiring can definitely be a downer, but that's why we're here. While we can't reissue certificates we can certainly take a look at your account and see how we can avoid this in the future.
Let me start by letting you know that our My Best Buy certificates are slated to last 60 days, unless otherwise noted.
Nonetheless, I will also advise you that I'd be unable to assist in your husbands concern as the account owner has to reach out to us directly for privacy issues. Please note I will be following up with your request through our private messaging system as I have some account information to share with you.
|David|Social Media Specialist | Best Buy® Corporate|
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