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Posts: 1
Registered: ‎11-18-2020

Expired Bonus Certificate

Hello. I received a $10 bonus certicate which was valid from Nov 16th-Nov 17th. On Nov 17th afternoon, the certificate was still valid when I tried it with the item I wanted to buy. Later in the evening when I was trying to place my order, I was unabale to use the certificate but it was before the midnight. I tried to reach out to the customer service, but it was not during the business hours, I understand, thought I could reach them the second day which is today. Today i chatted with the customer service guys, after i told them the situation and being asked a few questions they just told me the fact it is expired. It was not a pleasant experience talking to the customer service.


So could anyone help me with my problem? Thanks

Posts: 1,289
Topics: 58
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Solutions: 51
Registered: ‎11-23-2018

Re: Expired Bonus Certificate

[ Edited ]

Hi, Violet7, and welcome to our online community!


Thank you for posting on our forum for support. It's always great to receive a My Best Buy bonus certificate, especially if you have a purchase in mind. I hate to hear your $10 certificate expired and you weren't able to get the assistance you were searching for with this through chat yesterday.


I'd be happy to review your account and provide any additional support you may need now. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


Expired My Best Buy™ Reward Certificates FAQ


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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