Points, Policies & Certificates

[jami4343]

We purchased GE's newly modeled washer and dryer units. We had to wait three weeks for the units to be delivered and installed. However, the whole coronavirus situation took place. Our delivery was canceled with no personal store support contact. If a person had called us, we would have asked for the units to be delivered to our garage. We had to even longer for the units to be delivered. We then had to install them ourselves. No biggie really... only that the washer weighs A LOT! Now come to find out, our rewards expired. Why hasn't Best Buy extended reward programs as many other companies have due to the pandemic?

[Tasha-BBY Retired: Social Media Specialist]

Hello, jami4343,

Welcome to the forum, and thank you for being a My Best Buy member! It's exciting to hear that you purchased a new GE washer and dryer with us, though I understand that under the current climate, this ultimately had to be rescheduled as merely a delivery to your garage. 

As you may have read in other similar threads, our reward certificates are typically valid for 60 days, unless otherwise noted, and cannot be reissued once expired. While we understand the current times have everyone adapting, as certificates are always redeemable on BestBuy.com and in stores, which remained open for curbside services, these expiration dates were not extended. For more details below, please check out the links below. 

My Best Buy Terms 

Expired My Best Buy™ Reward Certificates FAQ

I would be delighted to ensure your account is setup for success, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

[jami4343]

That's fine. I'll go elsewhere to purchase other high dollar items where I'll be better valued as a customer.

[Tasha-BBY Retired: Social Media Specialist]

Hello again, jami4343, 

I would encourage you to review the private message I've sent you, and respond to me there. I would be delighted to see how I may assist going forward. 

Thank you,