Points, Policies & Certificates

[andrewkoloshi22]

I made a purchase online on October 21 2022, my account says I have zero points pending and the history shows I haven't had points added since. When trying to report missing points an unexpected error occurs. Can we fix this?

[Kayden-BBY Social Media Specialist]

Hey there, andrewkoloshi22,

Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering how often I use my points, I can understand how this may be a hindrance. This is never what we want for any of our customers.

That being said, I would be more than happy to investigate and properly document this for further review here at our Corporate Campus. In order for me to do so, kindly use the button below to private message your:

Full name
Phone number
Email address
Order number

Best,