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Posts: 1
Registered: ‎12-09-2014

Error in points when exchanging

I did an exchange for a computer to price match it. It had gone on sale a week after purchasing so I wanted the cheaper price. When i exchanged, it subtracted 1 pint per dollar instead of .5 points per dollar so I was left with negative points, instead of just losing the difference in points between prices. Called customer service and they said the store coukd fix it. Went to the store and was told they couldnt, customer service could. Any help fixing this would be appreciated.
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Registered: ‎01-03-2013

Re: Error in points when exchanging

Hello, limpium, 


Welcome to the forum! It's always fantastic to find an item's price has dropped within the return and exchange period, especially when we have our Price Match Guarantee in place. I'm glad to hear you took this to the store to have the price match processed, but it sounds like the transaction may have had some unintended impacts on your My Best Buy points. I would be happy to take a closer look at things to ensure you're awarded the appropriate points for your purchase. I am sending you a private message, so please keep an eye on your inbox in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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