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New Member
Posts: 2
Registered: ‎11-12-2020

Email Certificate Never Worked

Hello, I was hoping someone could point me in the right direction to get this issue resolved.

 

Today I received an email from Bestbuy giving me a $10 certificate valid on 11/11/12 at 11:38 PM Eastern time. I tried redeeming the certificate and I was given an error code on the site " We're Sorry Your reward details are not available right now. Please try again later." I have tried several times now since then and I still have not been able to redeem the code. Recently I received a couple of other certificates via email and I have never had this issue so I have no idea why I was not able to use this one.

 

I have attempted to call customer service via the phone, but it's past their hours now and no one can pick up. 

 

------------------------------------------------------------------------------------------

 

The promotion terms are as followed:

 

$10 BONUS CERTIFICATE:
*Reward certificate expires 11/11/20. Redeemable toward the purchase of any eligible product or service with a total purchase in excess of the amount of the certificate excluding tax, shipping and handling. Certificate is ineligible for certain products and services, tax and Best Buy Gift Card purchases. To redeem reward certificates online at BestBuy.com, enter the certificate number at checkout, where indicated. To redeem reward certificates over the phone, simply give the Customer Service Representative your certificate number. Good at any participating Best Buy retail store or online at BestBuy.com. No photocopies or facsimiles accepted. Not redeemable for cash, no change will be given back on redemption. Valid on in-stock items only. No rainchecks. Not valid on prior purchases or as payment on your Best Buy Credit Card. Certificate valid until midnight (CT) on the expiration date shown above. No cash value. Must present membership card when redeeming this certificate to earn additional points. No cash refunds. Certificates will not be replaced if expired. By using this certificate, you agree to the terms and conditions of the program, which can be found at BestBuy.com/MyBestBuy.

 
 
It's kind of a big bummer getting a nice certificate and meeting all the requirements, attempting to redeem it in time, and be told no. 
New Member
Posts: 2
Registered: ‎04-16-2020

Re: Email Certificate Never Worked

I received the same email at 11:52 PM EST. I was asleep by then and assumed it expired at midnight because it didn't work the next morning at 6 AM.

 

The email was also advertising their sale for 11/11, and it was the 1st I received that day. What's the point of advertising a sale that's nearly over? There seemed to be a massive delay with these emails or something.

New Member
Posts: 2
Registered: ‎11-12-2020

Re: Email Certificate Never Worked

So I called support and the agent mentioned there was an issue with this particular email and they would be re-sending them out today.

I don't know if the agent was confused or what, but I requested a case number so I can call back later today just in case.

It would be nice to actually get the certificate I was offered and qualified for.
New Member
Posts: 4
Registered: ‎11-12-2020

Promo email sent too late

[ Edited ]
Why did I receive this veterans day $10 promotion at 11:19 PM to expire in 41 minutes!  Isn't veterans day a whole day?  Of course I was already sleeping.  Can you resend it please?
 
Thank you,
Len
 
 
From: Best Buy <BestBuyInfo@emailinfo.bestbuy.com>
Date: Wed, Nov 11, 2020 at 11:19 PM
Subject: Our Sale is ON
To: <{removed per forum guidelines}>
 
 
My Best Buy member, you have a $10 bonus certificate on us. Valid today, November 11, 2020. Don’t miss out. Click to activate. Reference disclaimer.
New Member
Posts: 2
Registered: ‎04-16-2020

Re: Email Certificate Never Worked

That would be great!

The chat agent I talked to said there's no way to reissue the certificate and the discussion ended there. Smiley Indifferent

New Member
Posts: 4
Registered: ‎11-12-2020

Re: Email Certificate Never Worked

I had the same problem and guess what?  They did send another email today but dropped the certificate down to $5 instead of $10. Unbelievable!

 

Posts: 8,655
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Registered: ‎10-10-2012

Re: Email Certificate Never Worked

Good evening, and thank you for taking the time to connect with us on the forum!

 

With the holiday season upon us, we've been sending free bonus certificates to random selections of active members.  The bonuses will typically range from $5 - $10 and be valid for no more than three days.  It sounds like each of you were sent an email for the $10 bonus certificate that was only valid on 11/11, and since the Best Buy Corporate Campus is located in Minnesota, all certificates will expire at 11:59 p.m. CT on the expiration date listed.

 

The bonuses are usually sent out the evening prior or early morning of as to provide each member with sufficient time to utilize the certificate; however, you were obviously left with very little time, if any, to utilize the certificate having received it right before it was set to expire.  I've notified our My Best Buy team of the issue and will be following up with each of you via a private message once I have been provide with additional details.  You can read a private message by first logging into the forum and then clicking on the envelope icon at the top of the page.

 

As far as the $5 bonus certificate you received, ljakes, that would be a completely different bonus offer.  It's very possible members may receive more than one bonus certificate throughout the holiday season, so I'd encourage everyone to keep an eye on their email account.  In the meantime, feel free to send us a private message if you have any other questions by clicking here.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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