05-19-2022 09:38 AM
05-19-2022 04:35 PM
05-20-2022 11:51 AM
I'm running into this issue now, in a big way.
Wanted to keep shopping at Best Buy with the benefits of Totaltech (mainly 60-day returns and protection plan included on all products), but Best Buy can't merge my two rewards accounts together. Says something about how my previous account was associated with a business and they can't merge the accounts of the two.
Even worse, I've got a Best Buy Credit Card tied to that account. After speaking with Best Buy support here on the forum and on the phone, they can't change the Member ID associated with my credit card. Literally trying to spend my $$ here and they're making it impossibly difficult to do it.
05-22-2022 09:52 PM
It's quite scummy that Best Buy revoked our free shipping priviliges. Not so much as even a free certificate for reneging on the policy. Many of us specifically purchased at Best Buy to reach the Elite status. My personal protest is not to give Best Buy my business if I can help it.
05-22-2022 11:38 PM
05-24-2022 10:23 PM
So they took away our elite member benefits after we spent thousands to earn them?
I would think that legally they have to honor it for the rest of 2022 at a minimum!
Doesn't make me want to spend my electronics dollars a Best Buy anymore.
05-24-2022 10:51 PM
I'm sure the terms state they can change at any time. Honoring the benefits through this year would have been the right thing to do.
I hope this policy backfires and ends up costing Best Buy in lost sales.