07-24-2022 09:55 PM
Best Buy's excuse/quote for why they canceled the Elite & Elite Plus Membership benefits is because their...
TotalTech provides addition and enhanced benefits beyond what our Elite/Elite Plus memberships covered, including unlimited Geek Squad support and access to a 24/7 VIP service with dedicated phone and chat teams. Many of our customers receive the full value of the membership cost within 1-2 purchases.
It doesn't take a college degree to read the half-truths between those lines!
08-06-2022 02:02 PM
08-06-2022 02:57 PM
Welcome to our online community. We appreciate you taking the time to share feedback with us regarding the changes to our My Best Buy Program. The feedback we have received has been overwhelming with both positives and negatives. We make every effort to improve our customer programs, offers and services based upon the feedback from all of our valued customers. I am truly saddened by your disappointment, and I hope that you will look into the new program again so that you can see all of the improved benefits. I have attached a link for future reference. I have fully documented your feedback including your free Total Tech suggestion here in our corporate system, and I am sure that all of the feedback will be reviewed as we consistently work to improve our customer service offerings.
It is wonderful to know that you implemented a similar program within your own company and I wish you continued success.