Points, Policies & Certificates

[tarheelbrdr8]

On my last 4 purchases I received double points, you can clearly see the item on my receipt.  Best Buy is continuing to fight me about issuing the points as they are saying the item is not valid, but the store gave them to me on my purchase.  It is clearly on my receipt, so it should be issued.

[Tasha-BBY Social Media Specialist]

Hi there tarheelbrdr8, 

Welcome to the forum and thank you for reaching out to us! Receiving an offer for double points would be quite exciting, and I'm glad to hear you utilized it. Should it be reflected on your receipt, it seems odd the offer wouldn't be fulfilled. With that said, I'm not aware of any double points offers we had going on recently. 

I would be delighted to look further into this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page for my message. 

Sincerely,