02-10-2023 07:54 AM
In the past if I used a RZ certificate on a preorder and later canceled the order before it shipped I would get my points back so I could use on something else.However, with the changes in January is this still the case?
I can't find the wording anywhere on the site that said you got points back for canceled items. I have the credit card, but site says "Reward certificate value forfeited upon return of product or service purchased with certificate." It doesn't say anything about canceling or preorders.
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02-10-2023 05:33 PM
Good Evening, kylen.
Thanks for reaching out. With the currently evolving changes in our rewards program, I can understand how it may cause some confusion. When an order is cancelled, the certificates used for payment should go back to your Best Buy account within 3 business days.
|Trey|Social Media Specialist | Best Buy® Corporate|
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