03-20-2020 06:18 AM
I've apparently locked myself out of my account, I keep getting a notice that an email verification code has been sent, but it doesn't arrive. Can someone please unlock my account.
03-24-2020 01:43 PM
Hi there, PSUDAD,
Welcome to the forum, and thank you for connecting with us regarding your trouble receiving a verification code! Should you forget your password, resetting it should be a simple process. Generally speaking, we will request you verify your identity during this process to help keep your account secure. I understand though that this would be difficult to complete without the verification code. While we would be unable to unlock your account, we should be able to assist in getting you that code. Please keep an eye on your inbox in the top right corner of the page for my private message.