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Registered: ‎07-31-2021

Disable 2 step authentication " Enter the code from your authenticator app "

Hello I am trying to disable this on Best buts end but not able to when attempting to reach the support number.  Can anyone help here? 

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Registered: ‎10-10-2012

Re: Disable 2 step authentication " Enter the code from your authenticator app "

Hi, Sal723,


Welcome to the Best Buy forum!


I setup 2-step on my own accounts ( and rewards) as soon as the option was made available, as I like having that extra layer of protection.  I like not having to worry that someone may find a way to login to my account. Do you not have your backup codes?  If not, then we'll need to create a new account for you.  It was intentionally setup to where the only person who can disable 2-step on an account is the member, and to disable 2-step, you'd need to be able to login to your account.


I'd suggest making sure to double check your email account for the backup codes, including Spam/Junk folders, as they may have been emailed to you.  If you're not finding the codes, then feel free to send me a private message and I'll see what I can do to help get you logged in. You can send a private message by clicking on the blue button in my signature, and please make sure to include your name, phone number, and email address.


Set Up 2-Step Verification - FAQ


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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