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Posts: 3
Registered: ‎02-01-2019

Didnt use my 10% birthday offer and says its redeemed

Had a 10% offer till Jan 31st. So I went to best buy to apply it for a game and got charged the full price. I've been to the store twice to get it fixed. The store said call the 1800 number I was on the phone for an hour and a half with nothing resolved. The representative told me to call again today and I wont have to go back to the store. So I called afterwork and was told I have to go to the store. I wanted to use that offer for a reason not have been charged the full price. This back and forth with no answers and wasted trips is a bit annoying. I just want this resolved before I just take the product back and go somewhere that will treat their customers with proper service.
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Registered: ‎10-10-2012

Re: Didnt use my 10% birthday offer and says its redeemed

Good afternoon, Mr4k,


Welcome to the Best Buy forum, and HAPPY BIRTHDAY!


With the shear excitement of your birthday, a bonus coupon could almost feel like the cherry on top.  Sounds like your ice cream sundae would have melted by the time you had a chance to enjoy it with multiple trips to the store and phone calls to (888) BEST-BUY.  If your coupon is showing to have been redeemed, then there would be no real reason to send you back up to the store.  It would just be a misuse of your time, as the store's involvement pertains to scanning the coupon.


The coupon must have been redeemed though if that is what our system is showing.  Are you positive you did not redeem it prior to trying to purchase the video game in-store?  I would like to take a closer look at your rewards account and will be sending you a private message shortly so that I can gather some additional information.  You can read a private message by first logging into the forum and then clicking on the little yellow envelope icon that is located at the top of the page.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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