10-20-2020 11:35 AM
10-21-2020 03:30 PM
Hi there, Kcorai87,
Welcome back to our community forums. I know I would want to make sure I was able to take full advantage of a My Best Buy certificate if I were in your shoes. I'd be glad to give you some more information about this process and see how I can help.
Generally, certificates can take up to three days to be available in your account if a purchase is returned or cancelled. Do you know if this was a promotional certificate? These are able to be used once and are not refunded as they do not have a point value.
I'd be glad to take a closer look at your account to help clear this up. I'll be sending you a private message with some more information. You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account.