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Trusted Member
Posts: 86
Registered: ‎08-17-2013

Did not receive reward certificate from a refund

I refunded an item that a portion was paid for by a reward certificate. When I returned the item, the receipt showed no mention of the certificate and the item rang up $25 less than what I paid
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Did not receive reward certificate from a refund

Hi there, Kcorai87,


Welcome back to our community forums. I know I would want to make sure I was able to take full advantage of a My Best Buy certificate if I were in your shoes. I'd be glad to give you some more information about this process and see how I can help. 


Generally, certificates can take up to three days to be available in your account if a purchase is returned or cancelled. Do you know if this was a promotional certificate? These are able to be used once and are not refunded as they do not have a point value.


I'd be glad to take a closer look at your account to help clear this up. I'll be sending you a private message with some more information. You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account.


AndrewB|Social Media Specialist | Best Buy® Corporate
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