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New Member
Posts: 5
Registered: ‎10-17-2021
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Did not receive $30 RC from email offer

I received this email offer on 8/25/21:

 

"We miss you, Jay!
Come back and enjoy an exclusive offer.
Earn a $30 reward certificate 1 on your next purchase with your My Best Buy® Credit Card.

It's been too long, and we've launched new categories that you don't want to miss out on. Activate this offer, and earn a $30 reward certificate on your next purchase of $200 or more at Best Buy® through 9/12/21.
Activate Offer
Rewards will post to your account 4-5 weeks after the promotion has ended2."

 

I activated the offer and made a $220 purchase on 9/10/21

 

It is now 10/17/21 5 weeks after the promo ended and I did not get my $30 RC

 

I tried online chat - they couldnt help and instead gave me a phone number to try.  I called and talked to a CSR and they can find no record of the email offer ever being sent.

 

Can someone here help me? My only recourse would be to return the item- I have 8 days left to do so - and I really don't want to do that.

- Jay

 

 

 

New Member
Posts: 5
Registered: ‎10-17-2021

Re: Did not receive $30 RC from email offer

Bumpingthis....Hello? Support?

New Member
Posts: 5
Registered: ‎10-17-2021

Re: Did not receive $30 RC from email offer

Is this a support forum? Why no support?

Posts: 10,228
Topics: 1,525
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Registered: ‎11-10-2008

Re: Did not receive $30 RC from email offer

These forums are not for immediate support you may encounter delays with responses due to the increased posting volume as we come up on the holiday shopping season. So they are not ignoring you but they may be having a larger than normal post queue across all platforms

 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 2,569
Topics: 107
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Registered: ‎10-19-2017

Re: Did not receive $30 RC from email offer

Hello, CODEMONKEY1970,

 

Thanks for reaching out, though I'm sorry for the delay in response. @hockeycanuckjc is right that we're a bit behind due to higher volume than usual. With that said, I'm happy to say that I'm here to help. I'll be happy to look into this further to see what may be possible going forward. 

 

To get started, can you please send me a private message with your full name, phone number, email address, and more information about the purchase. For example, what item did you purchase? I look forward to hearing back!

 

Best,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-17-2021

Re: Did not receive $30 RC from email offer

Thanks Kayla, PM sent!

Posts: 2,569
Topics: 107
Kudos: 92
Solutions: 123
Registered: ‎10-19-2017

Re: Did not receive $30 RC from email offer

Awesome! I'm seeing it now and will be replying to it shortly. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-17-2021

Re: Did not receive $30 RC from email offer

Big shout out to Kayla for fixing this very quickly!  I appreciate it!