Add Product

Search Results:

New Member
Posts: 1
Registered: ‎08-29-2019
Accepted Solution

Did I lose my rewards?

In April, I purchased a Microsoft Surface Pro 6 from Best Buy, and used my Best Buy Rewards card to build points. Today I was looking at picking up a mouse, planning to use my rewards points to redeem a certificate. When I checked my account, I saw that my purchases from April had been enough for it to auto-issue my rewards for a $20 certificate, but I was never notified that they'd been redeemed. Since they auto-issued in April, I'm assuming my certificate expired without me even knowing I had it? Smiley Sad

Posts: 1,037
Topics: 56
Kudos: 263
Solutions: 62
Registered: ‎11-30-2015

Re: Did I lose my rewards?

Hello, phoenixcaptain,


Welcome to the Best Buy Support Forums. Thanks for making your very first post with us!


Generally speaking, My Best Buy certificates will typically expire within 60 days of being issued. I would be happy to double check your account, though, and see if we can confirm what might have happened. To get in touch, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.


Helpful Links:

Expired My Best Buy™ Reward Certificates FAQ

My Best Buy Program Terms



Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!