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New Member
Posts: 3
Registered: ‎08-09-2018

Deleted Rewards account

[ Edited ]

1st some personal. So I am 83. I buy gifts for a LARGE family of 4 generations.

That being said, somehow my rewards account and it large balance was deleted by Best Buy

So I called 800bestbuy

Spoke with Edward, who, in not clear English, informed me that the account was closed because I purchased to much. 

I was speachless. I asked for them to email me that information. He said he could not. 

I asked to speak with a supervisor. Transferred and the phone rang for well over two hours UNANSWERED.

I called my local store on a different phone, still connected with 800bestbuy.

That local employee “tried” to help but his hands were tied. Still on other phone 

Called corporate
Waited long time long time for operator
Transferred to Panama City were I had sad they can NOT help me
They can only share info not fix or change anything
Called corporate again
Transferred back to Panama City after telling her not to transfer me there cause they can not help 

Called corporate and asked too speak to her supervisor. After a long pause she decided to transfer me to a voicemail belonging to Kimberly {removed per forum guidelines} (not sure of spelling)

 

Let me just say that this is a deplorable way to treat a basically home bound great-grandmother. While over the life of my account there have been minor and even understandable glitches, there has been nothing has horrific as literally stealing my couple hundred reward points.

I get that you needed to close the gamer club because of how much it was costing you. That was company wide and not directed at just me. 

I can verify this via my screen shots, and recordings, as well as my phone logs

I need to know to whom I need speak to get my account reinstated and my rewards points as well.

Posts: 10,581
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Registered: ‎01-03-2013

Re: Deleted Rewards account

Good morning Norberg43 and welcome!

 

Thank you for reaching out to us regarding your recent experiences with your My Best Buy membership, and contacting us over the phone with your concerns. Having a My Best Buy membership with a Gamers Club Unlocked (GCU) membership attached can earn you quite a few points, so I can imagine your disappointment if you had many rewards banked when your membership was cancelled. 

 

It sounds like your membership was cancelled due to violation of the My Best Buy and Gamers Club Unlocked Terms that are agreed to by each member upon registration, and that you have already spoken with a supervisor, Kimberlee, here at our Corporate Office. Please know that while we are unable to elaborate on this decision, such decisions are not made hastily as each membership is thoroughly reviewed.

 

At this time, we would be unable to reinstate, reissue, or transfer rewards from your membership. Should you need any product support or receipts as you may no longer be able to see this purchase history on BestBuy.com, please feel welcome to reach out. 

 

Respectfully, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-09-2018

Re: Deleted Rewards account

No I have NOT spoken with kimberlee.
I am appalled by this whole thing.
From the reaction I am getting on social media via a family member, sadly I am not alone. Your company is just gone from good to horrid.
You just unilaterally snatch back huge amount “rewards” from a home bound little old lady without warning nor explanation. If fact she didn’t even sign up for the program. It was purchased in a store she has never even entered by a family member. You didn’t even bother to reach out to her. You have done nothing BUT compound your company’s deplorable conduct
Posts: 10,581
Topics: 118
Kudos: 279
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: Deleted Rewards account

Hi there Norberg43, 

My apologies, as I misread that you were simply transferred to Kimberlee's voicemail. With that said, it is still my understanding that you have been in touch with one of our supervisor's. 

 

While we appreciate your feedback on this situation, we have provided our final response on this issue. If you have any questions regarding a separate concern, please feel free to post again.


Thank you! 

Tasha|Social Media Specialist | Best Buy® Corporate
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