12-06-2019 08:36 PM
I just bought a new iPad on 11/28, specifically from Best Buy because I'm an Elite Plus member. Amazon was having the exact same deal on the new 7th gen iPad, but I bought it from Best Buy for two reasons: 1. to get my reward points, & 2. because I had a few hundred dollars to go to keep my Elite Plus staus for the next year. Fast forward to me trying to figure out why my points aren't showing up and I discover Best Buy no longer gives points for Apple products?!?! This is bogus. This is a kick in the face to loyal customers. When did Best Buy inform Rewards members of this change? Because I don't remember ever hearing about it.
The fact that Best Buy only offers points for Apple products if bought from a Best Buy credit card is also bogus – it's quid pro quo is what it is. I don't need another credit card, and the fact that Best Buy is withholding points from me because I won't apply for your credit card is devious business behavior.
I have been a Rewards member for years, but now I wonder why I should shop from Best Buy at all. I could have bought my iPad from Amazon for the exact discounted price, but I didn't because I'm a loyal Best Buy customer, and I thought I would be REWARDED for my choice in purchasing from Best Buy. I don't see why I shouldn't return the ipad and get refunded, and then buy it from Amazon – and I'm no fan of the growing Amazon monoply, so Best Buy, listen up – you are losing customers with this policy.
12-16-2019 01:42 PM
Welcome to the forum, and thank you for connecting with us regarding your experience purchasing an iPad this holiday season! I know how exciting it is to make such a purchase, as I actually just bought a new MacBook Pro. I'm sure you were eager to enjoy this purchase, but were surprised to find My Best Buy points would not be awarded as you expected, which I understand played an important role in your purchasing decision.
I can say that I personally received an email regarding this change on Oct. 20, and our My Best Buy Terms which are subject to change, may always be viewed on BestBuy.com. It sounds like you have since familiarized yourself with the changes, and are aware that you may still receive points when paying with our My Best Buy Credit Card using standard financing and that the purchase should still count towards your My Best Buy tier status.
We greatly appreciate your feedback regarding these changes. You may also share ideas or suggestions via IdeaX!
12-16-2019 06:14 PM
Same issue here. I found out about no points for Apple products the hard way. We just bought a 16" MacBook Pro and MacBook Air. No points = no good. I'll be returning these two and going to Target to make my purchases. Best Buy was my go to for all tech products. Now I'll have to u go o elsewhere with my money.
12-17-2019 09:36 AM
Hi there, BenedictN.Corpuz,
Welcome back to our Best Buy forum community! That said, I wish you were reaching out with happier news, as it was never our intention for this change to upset you.
While I wish that you felt differently, we value you taking the time to share this feedback with us, as we're always striving to provide the best customer experience possible, and will take this feedback under consideration going forward.
If you change your mind and decide to give us another chance, we're always here to help!
12-21-2019 09:29 AM
12-23-2019 02:29 AM
12-23-2019 03:41 PM
Disappointed in Best Buy... First, would not price match a major online competitior over a $70 difference on a new Mac desktop...
After doing some math, decided that I would still purchase from Best Buy, since I would get my reward points. Logged in this week, and discovered that NO POINTS FOR APPLE PRODUCTS!
Store associate even mentioned that I would get points to help sway my purchase to buy from them. The APPLE EXCLUSION FOR BEST BUY POINTS IS HORRIBLE. This has been one of the few reasons from keeping me from making my purchases on Amazon, etc. You've lost yet another customer to this bad decision.
Best Buy, I don't want another credit card. So please don't reply with that line on other threads that you have also locked due to many of your customers complaints.
Please explain why this change was made, and what Best Buy plans to do to keep or get back these customers that you have lost?
12-23-2019 04:11 PM
Good afternoon, jayres,
Please take a moment to read over our prior responses in this thread, as well as the Program Terms found on BestBuy.com. I have provided a link to the terms below. An email was also sent to members back when the changes went into place. The terms were updated back in October stating that the purchase of Apple products would no longer qualify for points unless applied to a My Best Buy™ store or Visa credit card with standard financing. An Apple related purchase made with a personal credit/debit card or cash should still count towards qualifying for Elite and Elite Plus status. Additional feedback or suggestions/ideas can be posted here.
01-01-2020 04:45 PM
Well this was quite disappointing. I know I am a bit late to the game, but I spent a significant amount on Apple products on Black Friday (after having to fight crowds because Best Buy kept cancelling my online orders) expecting to receive the Best Buy rewards points. The expectation of receiving these points was a significant factor in deciding to purchase the products at Best Buy. This is very disappointing policy change, and while I am sure Best Buy sent a courtesy email (with very fine print among a litany of other Best Buy promotional emails), it was not clearly communicated in advance of or at the time of my purchase. I even asked to confirm that my purchases would be logged on my account to ensure that I got the credits. Going forward with this policy change, I don't see a signficant reason to purchase Apple products from Best Buy. Other retailers offer similar price discounts to Best Buy from time to time. I will give those retailers more consideration in the future, since Best Buy no longer provides the rewards incentives on these products.
01-31-2020 11:15 PM
I bought a Apple Macbook Air and a $70 case last July. I just bought another Macbook Air and another $70 case, Boise wireless headphones and a laptop bag for my husband that was $40. Between those to transactions equalling well over $2,400.00, I only received a total of 223 points. Not even enough for a $5 certifacate. Thanks Best Buy. I originally went to Best Buy for the student deals and points, but after this I will be going directly to the Apple store. There is no reason to have a rewards program if it is not actually rewarding your customers. Big Fail!
Please, I would love for you to respond to this message with a canned rehearsed response like all the other messages. It will sincerley make my day.