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Posts: 1
Registered: ‎06-27-2020

Customer Service - No help

At the end of May, I purchased a Roomba and tried to use a coupon code from my best buy credit card.  It didn't work.  When I called support, the best buy associate informed me that sometimes with the credit card coupons, the percentage off will appear as a credit on the statement.  He instructed me to call back if I did not see the coupon reflected on the statement.  Well, today I did just that.  However, after being through the ringer with both the chat support fuction and telephone support, I sit here 3 hours later, with the issue still not resolved.  This is absurd.  I have been transfered at least 6 times, including to various departments and even Citi Bank.  I have been disconnected twice with no call back, most recently while waiting to speak to a supervisor.  I have been told that coupons should be applied at time of purchse, which I tried to do, and could have possibly tried again if I was not given the instructions I was given by the first best buy associate.  I have been told: You can take the product back to the store and return it and buy it again with the coupon.  Also, not a valid solution as I am trying to avoid the stores given the global pandemic, hence purchasing it online in the first place.  Not to metion that the coupon is now expired, since I was waiting on the credit card statement per the instrcutions of the best buy associate.  This has consumed 3 hours of my Saturday.  As a loyal best buy customer, and credit card holder, I would expect better customer service.  I am very unsatified and would like this to be properly resolved. 

Posts: 1,041
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Registered: ‎11-30-2015

Re: Customer Service - No help

Greetings, tcarberry,

Welcome to the Best Buy Forums! Thanks for making your first post.

It sounds like you earned an amazing reward, and I can understand wanting to receive your discount. I'm happy to look into this for you and see what next steps might be available to you. To get started, please send a Private Message with your:


  • Full name
  • Email address
  • Phone number
  • Order number

You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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