06-27-2020 01:57 PM
At the end of May, I purchased a Roomba and tried to use a coupon code from my best buy credit card. It didn't work. When I called support, the best buy associate informed me that sometimes with the credit card coupons, the percentage off will appear as a credit on the statement. He instructed me to call back if I did not see the coupon reflected on the statement. Well, today I did just that. However, after being through the ringer with both the chat support fuction and telephone support, I sit here 3 hours later, with the issue still not resolved. This is absurd. I have been transfered at least 6 times, including to various departments and even Citi Bank. I have been disconnected twice with no call back, most recently while waiting to speak to a supervisor. I have been told that coupons should be applied at time of purchse, which I tried to do, and could have possibly tried again if I was not given the instructions I was given by the first best buy associate. I have been told: You can take the product back to the store and return it and buy it again with the coupon. Also, not a valid solution as I am trying to avoid the stores given the global pandemic, hence purchasing it online in the first place. Not to metion that the coupon is now expired, since I was waiting on the credit card statement per the instrcutions of the best buy associate. This has consumed 3 hours of my Saturday. As a loyal best buy customer, and credit card holder, I would expect better customer service. I am very unsatified and would like this to be properly resolved.
07-03-2020 03:15 PM
Welcome to the Best Buy Forums! Thanks for making your first post.
It sounds like you earned an amazing reward, and I can understand wanting to receive your discount. I'm happy to look into this for you and see what next steps might be available to you. To get started, please send a Private Message with your:
You can find a link to send a Private Message in my signature.