04-13-2022 05:33 PM
04-13-2022 05:57 PM
Thank you for reaching out to us on Best Buy Forums. As a cardholder myself, I can understand the confusion when something like this happens. We have actually partnered with Citibank to facilitate the Best Buy Credit Card and it's promotions. For further assistance with this issue, we would recommend reaching out to Citibank directly at (888) 574-1301.