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Posts: 1
Registered: ‎03-09-2021

Credit card primary name is wrong.

I was approved for my best buy credit card some time ago, maybe a year. I included my boyfriend as an authorized user, and we both have separate cards w separate card numbers.

I'm not sure when this happened but every time I open the app it says "hi (his name and not mine)" I looked and the primary user is him and not me.

I would like to log in and see my name. It seems like I can't change the primary name through the app, so I'm not sure how his name became primary.
Posts: 1,404
Topics: 65
Kudos: 258
Solutions: 59
Registered: ‎11-23-2018

Re: Credit card primary name is wrong.

Hello, moniqueb96!

 

Thanks for joining our online community and posting for support. It's always important to have your account information in order, and I know I'd be searching for assistance with my name display as well. There are a couple scenarios where we can make changes/updates to the name tied to a rewards account, and it would ultimately depend on whose name was provided back when the rewards account was created. You won't find the option to make that sort of change/update online though, but I'm happy to look into this and help!

 

To start, please send me a private message including your full name, email, phone number, mailing address, and My Best Buy member ID. You can find the blue option to message me to the right of my name below.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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