Points, Policies & Certificates

[gramps0101]

Why do I have to reset my password when trying to make a payment or even just trying to log in to look at account. This makes me not want to spend another penny with Best Buy. This is beyond frustrating. I literally just changed my password, logged out and tried to log back in and it tells me wrong password. Never again will I have this problem, never.

Not using vpn, no add blocker, using supported brower, etc..... Many, Many people have this problem. 

• If you’re using a saved password, try manually entering your password, done still doesnt work
• If you’re not using a common browser such as IE, Chrome, Firefox, etc…, try using a different browser to log in.
• If you’re using a non-English browser, please switch over to an English based browser -DONE
• If you are using a hosting service, try logging in on an open network - really, using cable internet service
• If you’re working on a non-private Wi-Fi network such as a coffee shop, a restaurant, an airport, etc…, try using your mobile device’s data or using a private Wi-Fi network really, using cable internet service

This is easy. I will not spend another penny until i can log in with a password i know is valid. At least AMAZON.COM can get basic authentication working correctly. 

[Kayden-BBY Social Media Specialist]

Hey there, gramps0101!

Thank you so much for reaching out and taking the time to join us here on our community forum. With that being said, this is never the circumstances we want it to be under. Furthermore, I know how concerning this password issue may be, considering I have had issues with mine previously. 

However, I would be delighted to be able to try to assist. In order for me to do so, on desktop, use the blue "PrivateMessage" button below to send your:

Full name

Phone number

Email address

I will keep an eye out for your message.

Best,