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Member
Posts: 10
Registered: ‎11-28-2011

Covid-19 and Reward Certificates

Hi,

  I was wondering if you'll be extending the expiration date on Reward Certificates.  In my state, Pennsylvania, they have restricted all businesses to close aside from essential industries like food and medical. I have a couple Reward Certificates that are expiring within the next couple of weeks. 

  I would prefer not to go into a store even if the Best Buy was open for business in my area until after this virus ordeal is over. Do you know if there is any way you could extend the expiration date on our Reward Certificates so they would still be valid after the Coronavirus is no longer such a threat? Thanks for your help and I look forward to hearing from you. 


~Tom

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Posts: 2,415
Topics: 100
Kudos: 254
Solutions: 112
Registered: ‎10-19-2017

Re: Covid-19 and Reward Certificates

Hey, Tom,

 

Thank you for the great question about My Best Buy certificates. We totally hear that there are unprecedented events ongoing in our country, so it’s natural to have concerns. I’m glad that you reached out to discuss this with us.

 

To answer your main question, Best Buy has no current plans to extend existing My Best Buy certificate expiration dates. Regarding options for shopping, for the safety of our customers and our employees, we have temporarily suspended in-store shopping and service at all locations. With that said, many of our stores, where allowed by local ordinance, are offering contactless Curbside Pickup outside of stores along with doorstep drop-off for all home deliveries. Beyond these adjustments, we continue to offer ship-to-home options when ordering online. Take a look at our website here for more information to shop confidently at Best Buy. You can also see more about Best Buy’s COVID-19 Response Information on our floated post here. If you have any other questions or concerns, please do let us know.

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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Highlighted
Member
Posts: 10
Registered: ‎11-28-2011

Re: Covid-19 and Reward Certificates

Hi Kayla,
Thank you for getting back to me. I was hoping to use my certificates towards a new TV, but I don’t want to purchase one of those online without seeing it in person first. All of the Best Buy’s near new are closed completely as ordered by the governor along with any other non essential business. Is there anyway I could trade my certificates for a Best Buy gift card so I can use them after things return to normal in my area?
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Posts: 2,415
Topics: 100
Kudos: 254
Solutions: 112
Registered: ‎10-19-2017

Re: Covid-19 and Reward Certificates

Hi again, Tom,

 

I hope you’re staying safe out there! Thanks for another great question. According to the Terms and Conditions of the My Best Buy program, rewards certificates cannot be redeemed for the purchase of gift cards. This would prevent any sort of transference of certificates to gift cards. See more about the My Best Buy program terms here.

 

While we cannot promise a particular result, I’d love to speak with you privately to review your account. I’ll be sending you a private message shortly to ask for some verification information to get started.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!