10-19-2020 02:03 PM
I received a coupon that says it's valid between 10.18.20 - 10.31.20. But I tried to use it yesterday and today, and it says: "The following promotional codes have expired: *Coupon #*"
Can you please reissue?
Solved! Go to Solution.
10-19-2020 03:41 PM
Same issue. I tried to chat with an agent and for hours they were too busy and no agents available. So no luck getting anyone to help online. So I called the customer support line and was transferred around 6 or 7 times, each time explaining that I got an email with a coupon that says it is expired. Kept getting transferred until I got to someone in Best Buy rewards who told me that I should not have gotten that email and suggested I try going into a store and see if it works. After getting upset with the lack of customer support was told I had to email firstname.lastname@example.org and wait for an answer as to why I got the email but not a working code. Not the best cardmember appreciation month Best Buy!
I emailed screenshots of the email and the message, but no response yet. So much for elite plus status.
10-19-2020 04:41 PM
Good afternoon, belal_i and Jim,
I'd say we're all looking to save a few dollars when we can, especially with the holidays right around the corner, and a coupon offering 10% off could certainly help do that. A selection of members with a My Best Buy Visa card were sent a coupon offering 10% off a single regular-priced item between 10/18 - 10/31, which can be redeemed in-store or on BestBuy.com. While the coupon should work just fine if scanned at one of our store locations, it has been brought to our attention that some members are having trouble redeeming the coupon on BestBuy.com.
Please keep an eye on your email account, as coupons with a new code are expected to be sent out tomorrow (10/20). If you received one of the coupons that isn't working on BestBuy.com and for some reason don't receive a new coupon code by the end of the day tomorrow, then feel free to send us a private message here and we'll see what we can do to further assist. Just make sure to include your name, phone number, and email address in the private message.
Thank you for your patience!