04-23-2019 02:52 PM
I was told by an in-store customer service agent that I can convert my certificates into Points. And, that I could personaly do this on the My Best Buy website. I have three certificates totaling $215. I have not found a way, link or icon on any page on this site for doing this. I would appreciate some instructions for what the service agent said would be a very easy thing to do.
04-23-2019 03:13 PM
Thanks for making your first post on the Best Buy Forums!
At this time, My Best Buy Certificates would not be able to be converted back into points. This would be why you are not seeing an option to do so on the website. I'm sorry for any confusion about this. Provided that you may have been misinformed about this, I would be happy to review your account and follow up with the store, as needed. If this is something you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.