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Posts: 1
Registered: ‎04-23-2019

Convert Certificates to Points

I was told by an in-store customer service agent that I can convert my certificates into Points. And, that I could  personaly do this on the My Best Buy website. I have three certificates totaling $215. I have not found a way, link or icon on any page on this site for doing this. I would appreciate some instructions for what the service agent said would be a very easy thing to do.  

Posts: 1,037
Topics: 56
Kudos: 253
Solutions: 62
Registered: ‎11-30-2015

Re: Convert Certificates to Points

Hi, NeedAssistance,

Thanks for making your first post on the Best Buy Forums!


At this time, My Best Buy Certificates would not be able to be converted back into points. This would be why you are not seeing an option to do so on the website. I'm sorry for any confusion about this. Provided that you may have been misinformed about this, I would be happy to review your account and follow up with the store, as needed. If this is something you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.


Helpful Links:

My Best Buy Program FAQs

My Best Buy Program Terms



Fey|Social Media Specialist | Best Buy® Corporate
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